CRM, helpdesk and sales
Zendesk
A hand-off becomes a Zendesk ticket with the transcript; your team answers from Zendesk.
This connection is on the way
It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.
01What it does
Hand-offs become tickets your team answers
Connect Zendesk and a conversation your mate cannot finish becomes a ticket with the full transcript and the customer's details; your team replies in Zendesk and the answer reaches the customer where they asked.
02How to switch it on
Create an API token in Zendesk Admin Center.
Give the platform your Zendesk subdomain and the token.
Choose when a ticket opens — every hand-off, or only when the customer asks for a person.
03What it needs
Your Zendesk subdomain and an API token.
ZENDESK_SUBDOMAINZENDESK_API_TOKEN
04Questions
Be the first to know
Tell us this is the channel you want and we will let you know the day it opens.