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Telegram

A Telegram bot for your team today; your own customer inbox from a second bot is next.

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01What it does

Alerts for your team, a bot for your customers

Your team links their Telegram account and gets hand-off alerts, and can talk to the assistant from the chat they already keep open. A second, separate bot — your own, bring-your-own-token — will answer a customer's direct message or a group chat as your mate, with the same hand-off to your team; setting that up end to end is being finished.

02How to switch it on

  1. Create a bot with Telegram's BotFather and copy its token — one bot for your team's alerts, or a second one just for customers.

  2. Give the platform the bot token and set a webhook secret; Telegram checks that secret on every update it sends, so a forged request never reaches your workspace.

  3. For your team: link your own account with a one-time code, and a teammate gets alerts and can reply in the same thread. A customer-facing bot will let you choose direct messages, group chats, or both.

03What it needs

A Telegram bot token and a webhook secret; a teammate links with a one-time code, a customer-facing bot adds the scope you choose.

  • TELEGRAM_BOT_TOKEN
  • TELEGRAM_WEBHOOK_SECRET_TOKEN

04Questions

Meet your mate on your own site first

Type your address on the home page and talk to the assistant Busymate AI builds from your own pages, then switch on the channels your customers use.

Try it with your siteAll integrations