Automation and developers
Jira
A hand-off or a reported bug becomes a Jira issue with the transcript.
This connection is on the way
It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.
01What it does
Bugs and hand-offs become issues with the transcript
Connect Jira and a conversation that needs engineering — a bug, a feature request — becomes an issue in the project you choose, with the transcript and the customer's details attached.
02How to switch it on
Create an API token for your Atlassian account.
Give the platform your site address and the token, and pick the project and issue type.
Choose when an issue is created — on hand-off, or when the customer reports a problem.
03What it needs
Your Jira site address, an Atlassian API token and the project an issue lands in.
JIRA_SITE_URLJIRA_API_TOKEN
04Questions
Be the first to know
Tell us this is the channel you want and we will let you know the day it opens.