Messaging channels
Your mate answers Instagram direct messages to your business account.
This connection is on the way
It is not something you can switch on yet. Here is what it will do and how it will be set up, so you know what to expect.
01What it does
Direct messages, answered in the thread
Connect the Instagram professional account behind your Facebook Page and a direct message reaches your mate; it answers in the thread, and a teammate takes over from the Inbox when a person is needed.
02How to switch it on
Connect the Instagram professional account that is linked to your Facebook Page.
Give the platform the access token, the app secret and a verify token; the messaging webhook is subscribed for you.
Send the account a direct message to see the reply.
03What it needs
An Instagram professional account linked to a Facebook Page, its access token, the Meta app secret and a verify token. Already connected WhatsApp or Messenger from the same Meta app? Reuse its app secret and verify token here — only the Instagram account id and access token are new.
INSTAGRAM_ACCESS_TOKENMETA_APP_SECRETMETA_VERIFY_TOKEN
04Questions
Be the first to know
Tell us this is the channel you want and we will let you know the day it opens.